Terms of Service

Carelii Terms of Service

Last modified: January 12, 2026

Introduction

Hello and welcome to Carelii! Carelii is a web platform that connects home health aides (caregivers) with healthcare agencies. Our platform allows caregivers to browse and apply to cases posted by agencies, and enables agencies to find qualified caregivers for their open positions.

Definitions

Before we get started, let's review the terms used in these Terms of Service.

Account means an account created on the Carelii Platform.
Agency means a healthcare agency that posts cases on the Carelii Platform.
Caregiver means a home health aide or healthcare worker who uses the Carelii Platform to find and apply to cases.
Case means a job posting or position published by an Agency on the Carelii Platform.
Content means any text, notification, email, video, image, audio, or any other content that we make publicly available or which we permit you to access.
Individual Data means any data that relates to any User's use of our Services.
Services means any software or services that we make available to you on the Carelii Platform.
Terms mean these Terms of Service, which are a legally binding agreement that governs your access to our Services.
User means a user of our Services, whether a Caregiver or Agency.
User Content means any Content that any User provides to be made available through the Carelii Platform.
Website means carelii.com and all its associated subdomains.
Carelii, we, us or our means Carelii, the company operating the platform.
Carelii Platform or Platform means our Website and related applications.
SMS Service means our text messaging service that sends automated messages to Users, including promotional messages to Users who have consented to receive them, and authentication or security messages to all Users as necessary for account security.
you or your means you.

Our Services and Limitations

We offer our Services to help connect Caregivers with Agencies. The Carelii Platform facilitates the matching of qualified caregivers with appropriate cases, enabling agencies to find suitable candidates and caregivers to find employment opportunities.

Please note that Carelii is a platform that facilitates connections between caregivers and agencies. We do not provide healthcare services, employment services, or guarantee employment. All hiring decisions are made by the agencies, and all employment relationships are between caregivers and agencies.

Our Services include artificial intelligence to provide responses and assistance. While we strive to ensure the accuracy and reliability of the responses provided by our Services, please be aware that our Services may include incorrect or misleading information. Accordingly, your use of Services is at your own risk.

Acceptance of Terms

Please read these Terms carefully, as they contain an agreement to arbitrate, which requires that you and Carelii arbitrate certain claims by binding, individual arbitration instead of going to court, and limits class action claims, unless you opt out of the agreement to arbitrate as described in the Arbitration section.

If you do not agree to these Terms, you may not access or otherwise use our Services. By using our Services, you agree to these Terms. These Terms and our Privacy Policy form a legally binding agreement between you and Carelii.

By using our Services, you represent to us that you are at least eighteen (18) years of age. Our Services are intended for use solely in the United States of America.

By enrolling in our SMS service, you represent that you are the authorized user of the mobile phone number you provide.

These terms may have changed since your last visit. We reserve the right to revise these Terms in our sole discretion at any time and without prior notice to you other than by posting the revised Terms on our Website.

We may have a separate, written agreement with you, signed by you and us. If we do, that agreement will supersede any conflicting terms set forth in these Terms.

In order to use our Services, you may be required to create an Account by providing certain information. You are responsible for protecting your Login Credentials from unauthorized use, and you are responsible for all activity that occurs on your Account.

Account Information

During your registration, you shall give truthful information about you. You represent that your Account Information is and shall remain accurate and up-to-date.

Communications

General Communications

You hereby agree to receive communications from Carelii, including emails, push notifications, and telephone calls that are related to our Services.

Authentication and Security Communications

By creating an account and providing your email address and mobile phone number (both required for profile completion), you may receive authentication and security-related communications from us when you choose to use OTP (one-time password) authentication for login. Authentication methods and messages include:

When you log in, you can choose to receive verification via:

One-time password (OTP) via SMS text message
One-time password (OTP) via email
One-time password (OTP) via phone call (if available)
Social login (Google, Facebook, etc.) which does not require OTP

If you select SMS, email, or phone authentication, you will receive:

Login verification codes
Account security alerts
Password reset communications

These authentication messages may use automated systems. You control which authentication method you use by selecting your preference at each login. Standard message and data rates may apply to SMS and phone authentication.

SMS/Text Message Service

By providing your mobile phone number and consenting to our SMS service, you agree to receive automated text messages from Carelii to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system.

You understand that:

Consent to receive promotional or informational text messages is not required to use our Services
Message frequency varies
Message and data rates may apply
You are responsible for all charges from your wireless provider

You may opt out of promotional and informational SMS messages at any time by texting STOP to any message from us, or by emailing optout@carelii.com. You may text HELP for assistance. Opting out of promotional messages does not affect your ability to choose SMS OTP as your login authentication method.

You may opt out from receiving our other non-essential communications by emailing optout@carelii.com.

Our Services; Fees

Generally

Our Services enable Caregivers to browse and apply to cases posted by Agencies, and enable Agencies to post cases and receive applications from Caregivers.

Fees

We do not currently charge fees for Caregivers' use of our Services. We do not charge Agencies for posting cases. We charge Agencies when they accept an application and receive caregiver contact information. We may also offer premium features or monthly subscription options for Agencies. All fees are clearly disclosed before use.

Billing

We may use a third-party payment service to process payments. By submitting your payment information, you grant us the right to store and process your information with the third-party payment service.

Refunds

Other than as may be expressly set forth on our Platform, we have no obligation to provide refunds or credits, but may grant them in certain circumstances in our sole discretion.

Scope of Service; Modifying and Terminating Service

Modification of Services

We may change and update our Services at any time. We may add or remove features. If you do not like our Services or these Terms, please let us know by contacting us at info@carelii.com.

Suspension of Services

We may alter, suspend or discontinue our Services in whole or in part, at any time and for any reason, without notice.

Termination by Us

We may terminate your access to our Services, in our sole discretion, for any reason and at any time.

Termination by You

You may terminate these Terms at any time by ceasing to use our Services and, if applicable, by closing your Account.

Intellectual Property; Licenses; Content

Content and User Content

Subject to these Terms, we grant you a limited, personal, non-transferable license to access and use Content that we make available through our Services.
You hereby grant to us a non-exclusive, perpetual, irrevocable, worldwide license to use your User Content.
You are solely responsible for all of your User Content and represent that you own all your User Content or have all rights necessary to grant us the license rights.

License to Use

Subject to these Terms, we grant to you a limited, personal, non-exclusive, non-transferable license to use our Services for your personal, non-commercial purposes.

If you believe that any materials on our Services infringe your copyright, you may request that such materials be removed by contacting our Copyright Agent at legal@carelii.com.

Your Use; Prohibited Conduct

General

As a condition of your use of our Services, you will not use our Services for any purpose that is unlawful or otherwise prohibited by these Terms.

Prohibited Use; Unauthorized Access

Use our Services for any unfair or deceptive practices or in contravention of any applicable law.
Act in a fraudulent, tortious, malicious or negligent manner when using our Services.
Obtain unauthorized access to any computer system through our Services.
Introduce viruses, worms, Trojan horses or harmful code to our Services.
Use any robot, spider, or other automated device to access our Services.
Provide false or inaccurate contact information, including phone numbers and email addresses

Prohibited Content

Transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, obscene, or otherwise objectionable.
Post defamatory statements or hateful Content.
Post Content that infringes another's copyright, trademark or trade secret.
Harass, threaten, bully, stalk or intentionally embarrass another person.
Create a false identity or impersonate another person or entity.

Third Party Services

Our Service may include features that interoperate with services operated by third parties. We have no control over any features offered by any third party.

Third Party Links

Our Services may contain links to third-party sites. These links are provided as a convenience, and we are not responsible for the content of any linked third-party site.

Limitation of Liability; Disclaimers

Disclaimer

OUR SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT THE INFORMATION AVAILABLE THROUGH OUR SERVICES IS FREE OF ERRORS OR THAT THE FUNCTIONS PROVIDED BY OUR SERVICES WILL BE UNINTERRUPTED.

Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER INDIRECT DAMAGES ARISING OUT OF THE USE OF OUR SERVICES.

IN NO EVENT SHALL WE BE LIABLE FOR FAILED, DELAYED, OR MISDIRECTED DELIVERY OF SMS MESSAGES, AUTHENTICATION CODES, OR OTHER COMMUNICATIONS, OR FOR ANY CHARGES IMPOSED BY YOUR WIRELESS CARRIER. YOU ARE RESPONSIBLE FOR MAINTAINING ALTERNATIVE MEANS OF ACCOUNT ACCESS IN CASE AUTHENTICATION MESSAGES ARE NOT DELIVERED.

Indemnification

By using our Services, you hereby agree to indemnify and hold harmless us and our officers, directors, employees and agents from any claims arising in connection with your use of our Services.

Jurisdictional Issues

We make no representation that information on our Services is appropriate or available for use outside of the United States of America. By using our Services, you consent to having your personal information transferred to and processed in the United States of America subject to the restrictions provided in our Privacy Policy.

Governing Law; Dispute Resolution

These Terms shall be governed by the laws of the State of New York. Any claim or dispute that has arisen or may arise between you and us must be resolved exclusively by a state or federal court located in New York.

Agreement to Arbitrate; Waiver of Class Action

Mandatory Arbitration of Disputes

Except if you opt-out or for disputes relating to intellectual property, you agree that all disputes between you and us arising out of or relating to these Terms, our Services, and/or our Privacy Policy shall be finally resolved by arbitration.

Class Action Waiver

Any claims brought by you or us must be brought in such party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. You hereby waive any and all rights to bring any claims related to these Terms and/or our Privacy Policy as a plaintiff or class member.

Opt-out

You may opt out of this Agreement to Arbitrate by notifying us in writing within thirty (30) days. You must use this address to opt out: optout@carelii.com.

Contact Information

If you have any questions about these Terms, please contact us at legal@carelii.com.

Team