Questions? We have answers.

No. Carelii is an app that helps you find work with the agencies in our network. You work for the agency, not for Carelii — they hire you, they pay you, and they run your cases.

Yes. Agencies pay us, so you never pay to join, to apply, or to get hired.

No. You can keep the work you have and use Carelii to find more.

Use your phone number or email. We text or email you a code, so there's no password to remember. You can also sign up with Google, Facebook, Apple or TikTok. Then answer a few short questions about you. See how signing up works and how to finish your profile.

The same way: your phone number or email, and the code we send you. If you signed up with Google, Facebook, Apple or TikTok, use that again.

New York City's five boroughs, Long Island and parts of Westchester. We're adding new areas over time. Search by ZIP code to see the cases near you.

Your HHA or PCA certificate, your Social Security card, a photo ID, and your medicals: a physical from your doctor, a TB test, a drug test and an MMR test. If something is missing or out of date, we tell you which one.

Go to your profile. Upload documents you already have on your phone, or take a photo of each one. Make sure the whole document is in the picture, nothing is cut off, and it's easy to read. If you need help, call or text us.

No. You upload them once to your Carelii profile, and we share them with the agencies you apply to.

Carelii checks them. We only send them to an agency after you say yes on a call or text.

Yes. Your information is secure and protected. Only our team sees your documents, and we send them only to the agencies you tell us you want to work with.

The document shows as expired in your profile. Upload a new one so you can keep working. If you need help, call or text us.

Your physical, drug test and TB test are good for 1 year. Your MMR does not expire. When one runs out, it shows as expired in your profile, so you know to get a new one.

You can still sign up and we will tell you what you need. Agencies do need a current HHA or PCA certificate from New York State before they can hire you.

Yes. One agency or three — what matters is that your week is full. The cases in the app come from agencies in our network, so if you also work somewhere outside it, those cases will not show up here.

Yes, apply to every case that fits you. We send you to one agency at a time, and you choose which one.

Yes. Each case shows the days, the hours and the area. You only apply to the ones that fit.

Yes. Some cases are live-in. When you search for cases, use the filters to see only live-in cases.

It's up to each agency. In New York City, Long Island and Westchester, home care aides must be paid at least $19.65 an hour. Most agencies pay between $19.65 and $22 an hour. Some pay more for certain cases; you talk about that with the agency.

Each case shows the agency's hourly pay in the app before you apply.

After you finish onboarding with an agency, its cases show an Instant Shift badge. When you apply to one, the agency gets your request right away, with no new onboarding.

Once your Carelii profile is complete, we call you to confirm which agency you'd like to be sent to. Then we send you to that agency, and they call you about next steps. If your profile isn't complete yet, we help you finish it first. With Instant Shift, your request goes straight to the agency.

Tell us. We reach out to the agency for you.

We let you know. You can apply to other agencies right away.

The agency does. They tell you the date and place. We follow up to make sure it happens.

Yes. You can cancel your application in My applications, or tell us or the agency.

It depends on the agency and on how fast your documents come in. Someone from Carelii calls you and stays with you until you are working.

Call us at 646-846-8537. If you already signed up, you can also text us from the phone number you signed up with. Or send us a message.